Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.
To deliver an integrated AI-powered technology platform, empowering clients to increase revenue through guest acquisition, retention, and wallet share expansion.
What we are looking for:
RateGain is seeking an experienced Customer Success Professional committed to ensuring clients derive value from our services. The ideal candidate will champion Customer Success activities, Account Management, and outcomes.
- Drive Customer Success Outcomes
- Enhance renewal rates and minimize churn
- Amplify revenue in accounts via cross-sell and up-sell initiatives
- Shape future lifetime value through heightened product adoption and customer satisfaction
- Stimulate new business growth through increased advocacy
- Define and Optimize Customer Lifecycle
- Map the customer journey
- Establish listening points in the journey (e.g., usage, satisfaction)
- Standardize interventions for each journey point
- Define customer base segmentation and tailored strategies
- Identify opportunities for continuous improvement
- Manage Customer Success Activities
- Professional Services
- Customer Support
- Customer Success Management
- Cross-sell / Up-sell
Required Skills and Qualifications:
• Minimum 5 years of experience in Customer Success, Account Management, or Retention.
• Profound understanding of hotel distribution technology, including connections with OTAs, GDS, and content.
• Demonstrated ability to exert influence through persuasion, negotiation, and consensus building
• Combined background of post-sale and sales experience with a robust commercial acumen
• Proficiency in reading commercial contracts and understanding legal clauses
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills
• Fluent in English, with proficiency in other European languages being desirable
• Salesforce.com CRM experienced