JOB DESCRIPTION
BCV is dedicated to providing superior social media support, strategy and management for the
luxury hospitality industry. BCV, A RateGain Company is seeking an Account Executive, Social
to join our team. As a highly organized and detailed professional with a proven track record of
client success, you are the key client experience lead and will oversee the delivery of all client
materials. You possess in-depth knowledge of social and digital media and are adept at
leveraging that knowledge/experience to manage high-quality work for clients. You can
identify social strategies and marketing plans that will be successful in specific client goals and
oversee the delivery of a successful plan.
RESPONSIBILITIES
Act as the client champion; be their trusted partner + day-to-day lead for all aspects of
their social marketing plan
Demonstrate a deep and thorough understanding of each client’s business objectives
and overarching marketing plans; understand how to bring sustained success via social
media deliverables
Directly manage a hospitality client portfolio encompassing upwards of 20 accounts
Keep a consistent pulse on the client’s business and be aware of all factors that
influence it
Lead all monthly and ad hoc client calls and presentations, including the development of
materials (call agendas, call recaps, etc.)
Identify areas to provide strategic value to client partners
Develop consistent strategic materials for presentation to clients, including monthly
reporting, campaign recaps, social strategies, industry insights, and quarterly business
reviews
Together with dedicated Account Supervisor or Senior Account Executive, present
materials to key clients as applicable
Uphold quality standards and execution of deliverables across all internal departments
to produce effective strategic work optimized for the client’s goals and objectives,
including Strategy, Creative, Media & Analytics, and Reporting
Oversee all social campaigns, ensuring the success of all creative development, media
placements, analytics/reporting, any necessary recalibration, case study development
Lead onsite content capture experiences, including planning, timelines, material
development, client presentations alongside the team lead
Act as the day-to-day lead for new client relationships throughout the onboarding phase;
responsible for the development and presentation of strategic materials
Troubleshoot all client-related issues; determine optimal solutions for mitigation and
continued partnership success and work together with dedicated internal team leads to
ensure issues do not reoccur
Ensure the consistency and accuracy of all budget practices across dedicated client
accounts, including accurate ad spend management and client billing/invoicing
QUALIFICATIONS
Bachelor’s degree required
3+ years of experience in social media, brand, or digital marketing working on large
scale social communication campaigns
Deep knowledge of social media tools and platforms, including Facebook, Instagram,
Twitter, LinkedIn, Pinterest
Adept at performing in a fast-paced environment
Strong experience developing and maintaining client relationships
Proven success managing a multi-client portfolio
Proven success working in a fast-paced environment and with other partner agencies
Demonstrated ability to handle conflict and crisis resolution with client teams
Demonstrated ability to manage large and complex projects and budgets
Highly organized and able to handle multiple projects at once
Excellent written, verbal, and interpersonal communication skills
Proficiency in Microsoft Office, advanced proficiency in PowerPoint and other
presentation platforms
DESIRED QUALITIES
Experience in identifying digital and social trends to showcase value-adds for clients
Knowledge of paid media and digital analytics
Experience working with luxury and/or hospitality clientele a plus
Customer-obsessed approach
Fast-paced thinking and drive
Entrepreneurial mindset
Honest at all times
Excellence in every effort