Technology

Specialist- Global IT Operations

Noida   |   Full Time

About the Organization:

RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings. RateGain is trusted by 25 out of the top 30 OTAs, world’s fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies. In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution. In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains. Rategain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence.

Key Responsibilities

Design, implement, and troubleshoot Wi-Fi and security infrastructure to ensure secure and efficient network operations.
Analyze and evaluate networks, identifying issues and providing solutions to optimize performance and reliability.
Coordinate and manage network projects from design through implementation, ensuring projects meet specifications and are delivered on time.
Communicate complex technical information effectively to both technical and non-technical team members.
Install, configure, and troubleshoot network devices, including routers, switches, and firewalls, with a focus on Palo Alto technologies.
Troubleshoot problems with existing networks, determining the cause of malfunctions or breakdowns, and recommend solutions to prevent future issues.
Design and create new computer networks according to company specifications, considering security, efficiency, and scalability.
Analyze network performance to identify areas for improvement and optimize network operations.
Provide technical support for network security issues and vulnerabilities, including the deployment of intrusion detection and prevention mechanisms.
Install new network hardware and software, including servers, routers, switches, firewalls, load balancers, and other equipment as needed.
Work with monitoring tools like ExtraHop, PRTG, Observium to proactively monitor network health and performance.
Experience working with Cisco Meraki solutions is considered an additional advantage.

Qualifications

Proven experience as a Network Engineer with a strong background in network design, implementation, and troubleshooting.
Mandatory skills in Palo Alto Firewall, F5 Load Balancer, and AWS. Experience with Cisco Meraki is highly advantageous.
In-depth knowledge of networking principles and protocols such as TCP/IP, EtherChannel, VSS, stacking, and BGP.
Experience in LAN, firewalls, routers, and Load Balancers.
Strong analytical skills with the ability to identify and solve complex network issues.
Excellent project management skills, able to lead projects from inception to completion.
Effective communication skills, capable of explaining technical concepts to both technical and non-technical audiences.
Familiarity with network monitoring tools such as ExtraHop, PRTG, Observium.
This role offers a fantastic opportunity to work on cutting-edge network technologies and projects within a supportive and expert team. If you have a passion for network engineering and meet the above criteria, we encourage you to apply.

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